Refund Policy

 

At Vapor Point NY, we strive to ensure that our customers are satisfied with their purchases. However, in the event that you are not completely satisfied, we have established the following refund policy.

Returns

1. Eligibility for Returns
– Products may be returned within 30 days of the purchase date.
– Items must be unused, in their original packaging, and in the same condition as you received them.
– Certain items, such as open or used products, may not be eligible for return due to hygienic reasons.

2. Return Process
– To initiate a return, please contact our customer service at [support@vaporpointny.com] to obtain a Return Merchandise Authorization (RMA) number.
– Include your order number and reason for the return in your request.
– Once you receive the RMA number, pack the item securely and send it back to us at the address provided.
– Customers are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

Refunds

1. Refund Processing
– Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

2. Late or Missing Refunds
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, as it may take some time before your refund is officially posted.
– If you’ve done all of this and you still have not received your refund, please contact us at support@vaporpointny.com

Exchanges

– We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the return process outlined above.

Changes to This Refund Policy

We reserve the right to update or change our Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for updates.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Vapor Point NY
Email: support@vaporpointny.com

Thank you for choosing Vapor Point NY! Your satisfaction is our priority.